/* Layout: slim brand bar with three views (request form / client ticket lookup / technician queue); queue is list + detail split that stacks on phones */
:root{
  --bg:#f7f5f2; --surface:#ffffff; --sunk:#efebe6; --line:#e3ddd5;
  --fg:#1c1f27; --muted:#6b665f; --brand:#d9553a; --brand-soft:#fdece6; --brand-ink:#ffffff; --navy:#22252e;
  --p1:#c62f3f; --p2:#d9761a; --p3:#2f6fd6; --p4:#7d7670;
  --ok:#1f8a5b; --warn:#b7791f; --note:#fff6db; --note-line:#e6c766;
  --display:"League Spartan","Avenir Next","Segoe UI",sans-serif;
  --body:"IBM Plex Sans","Segoe UI",system-ui,sans-serif;
  --mono:"IBM Plex Mono",ui-monospace,Menlo,monospace;
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#121418; --surface:#1c1f27; --sunk:#16181e; --line:#2c313d;
  --fg:#f2efe9; --muted:#aaa39c; --brand:#f58a5e; --brand-soft:#3a2219; --brand-ink:#121418; --navy:#fad7b8;
  --p1:#ff6b78; --p2:#ffa04d; --p3:#6fa3ff; --p4:#aaa39c; --ok:#4fcf93; --warn:#f2b552; --note:#2a2512; --note-line:#8a7430; color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#121418; --surface:#1c1f27; --sunk:#16181e; --line:#2c313d;
  --fg:#f2efe9; --muted:#aaa39c; --brand:#f58a5e; --brand-soft:#3a2219; --brand-ink:#121418; --navy:#fad7b8;
  --p1:#ff6b78; --p2:#ffa04d; --p3:#6fa3ff; --p4:#aaa39c; --ok:#4fcf93; --warn:#f2b552; --note:#2a2512; --note-line:#8a7430; color-scheme:dark}

*{box-sizing:border-box}
body{background:var(--bg);color:var(--fg);font:15px/1.5 var(--body)}
.wrap{max-width:1180px;margin:0 auto;padding-inline:20px}
header.top{background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:env(safe-area-inset-top,0px);z-index:5}
header.top .wrap{display:flex;align-items:center;gap:12px 16px;flex-wrap:wrap;padding-block:12px}
.brand{display:flex;align-items:center;gap:10px;margin-right:auto}
.brand svg{width:30px;height:30px}
.brand b{font:700 19px/1 var(--display);letter-spacing:.06em;color:var(--brand)}
.brand span{display:block;font:600 10px/1.2 var(--display);letter-spacing:.14em;color:var(--navy);text-transform:uppercase}
.seg{display:flex;flex-wrap:wrap;gap:4px;background:var(--sunk);padding:4px;border-radius:10px}
.seg button{border:0;background:transparent;color:var(--muted);font:600 14px var(--body);padding:8px 12px;border-radius:7px;cursor:pointer}
.seg button[aria-selected="true"]{background:var(--surface);color:var(--fg);box-shadow:0 1px 2px rgba(0,0,0,.12)}
.seg .count{font:500 12px var(--mono);margin-left:4px;color:var(--muted)}
button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.signedin{font-size:12px;color:var(--muted);background:var(--sunk);border:1px solid var(--line);border-radius:999px;padding:3px 10px}

main{padding-block:28px 60px}
h1,h2,h3{font-family:var(--display);text-wrap:balance;margin:0}
h1{font-size:clamp(26px,4vw,36px);font-weight:700;letter-spacing:-.01em}
.lede{color:var(--muted);max-width:62ch;margin:6px 0 0}
.narrow{max-width:780px}

form.card,.panel,.box{background:var(--surface);border:1px solid var(--line);border-radius:14px}
form.card{padding:22px;display:grid;gap:20px;margin-top:22px}
fieldset{border:0;padding:0;margin:0;display:grid;gap:12px}
legend{font:600 12px var(--body);letter-spacing:.1em;text-transform:uppercase;color:var(--muted);padding:0;margin-bottom:4px}
.row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
@media (max-width:560px){.row{grid-template-columns:1fr}}
label{display:grid;gap:5px;font-weight:500;font-size:14px}
label small,.hint{color:var(--muted);font-weight:400}
.hint{font-size:13px}
input,select,textarea{font:inherit;color:var(--fg);background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:10px 12px;width:100%}
textarea{min-height:120px;resize:vertical}
.choice{display:grid;gap:8px}
.choice.c4{grid-template-columns:repeat(4,minmax(0,1fr))}
.choice.c3{grid-template-columns:repeat(3,minmax(0,1fr))}
@media (max-width:560px){.choice.c4{grid-template-columns:repeat(2,minmax(0,1fr))}.choice.c3{grid-template-columns:1fr}}
.choice label{display:block;cursor:pointer}
.choice input{position:absolute;opacity:0;width:1px;height:1px}
.choice .opt{display:grid;gap:2px;border:1px solid var(--line);border-radius:10px;padding:10px;background:var(--bg);height:100%}
.choice .opt strong{font-size:14px;display:flex;align-items:center;gap:6px}
.choice .opt span{font-size:12px;color:var(--muted);font-weight:400}
.choice input:checked + .opt{border-color:var(--brand);box-shadow:0 0 0 1px var(--brand)}
.choice input:focus-visible + .opt{outline:2px solid var(--brand);outline-offset:2px}
.qlabel{font-weight:500;font-size:14px;margin-bottom:6px}
.dot{width:9px;height:9px;border-radius:50%;display:inline-block;flex:none}

/* asset tag helper */
.asset{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:14px;align-items:center;background:var(--sunk);border-radius:12px;padding:12px}
@media (max-width:560px){.asset{grid-template-columns:1fr}}
.sticker{display:grid;grid-template-columns:auto auto;gap:2px 10px;align-items:center;background:#fff;color:#22252e;border:1px solid #d6d0c8;border-radius:6px;padding:8px 12px;box-shadow:0 1px 0 rgba(0,0,0,.06);justify-self:start}
.sticker svg{width:22px;height:22px;grid-row:span 2}
.sticker small{font:600 9px var(--display);letter-spacing:.12em;text-transform:uppercase;color:#b8452c}
.sticker b{font:500 18px/1 var(--mono);letter-spacing:.02em}
.sticker .bars{grid-column:1/-1;height:14px;background:repeating-linear-gradient(90deg,#22252e 0 2px,transparent 2px 3px,#22252e 3px 4px,transparent 4px 7px,#22252e 7px 8px,transparent 8px 9px);margin-top:4px}

.btn{border:0;background:var(--brand);color:var(--brand-ink);font:600 15px var(--body);padding:12px 18px;border-radius:10px;cursor:pointer;justify-self:start}
.btn.ghost{background:transparent;color:var(--fg);border:1px solid var(--line)}
.btn.sm{padding:8px 12px;font-size:13px}
.err{color:var(--p1);font-size:13px;min-height:1em}
.mono{font-family:var(--mono);font-variant-numeric:tabular-nums}
.box{padding:24px;display:grid;gap:12px;margin-top:22px}
.bigid{font:500 30px var(--mono);color:var(--brand)}

/* conversation */
.thread{display:grid;gap:10px}
.msg{border-radius:12px;padding:10px 12px;border:1px solid var(--line);background:var(--bg);display:grid;gap:4px;max-width:92%}
.msg.tech{background:var(--brand-soft);border-color:transparent;justify-self:end}
.msg.internal{background:var(--note);border:1px dashed var(--note-line);justify-self:stretch;max-width:100%}
.msg .who{font-size:12px;color:var(--muted);display:flex;gap:8px;flex-wrap:wrap}
.msg .who b{color:var(--fg);font-weight:600}
.msg p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}
.composer{display:grid;gap:8px}
.composer .bar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:space-between}
.check{display:flex;gap:6px;align-items:center;font-weight:400;font-size:13px;color:var(--muted)}
.check input{width:auto}

/* queue */
.qtop{display:flex;flex-wrap:wrap;gap:12px;align-items:end;justify-content:space-between}
.who-am-i{display:flex;gap:8px;align-items:center;font-size:13px;color:var(--muted)}
.who-am-i select{width:auto;padding:6px 10px}
.stats{display:flex;flex-wrap:wrap;gap:10px;margin-top:18px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 14px;min-width:120px}
.stat b{display:block;font:700 24px/1.1 var(--display);font-variant-numeric:tabular-nums}
.stat span{font-size:12px;color:var(--muted)}
.filters{display:flex;flex-wrap:wrap;gap:10px;margin:18px 0 12px;align-items:center}
.filters input{max-width:260px}
.filters select{width:auto}
.split{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);gap:16px;align-items:start}
@media (max-width:920px){.split{grid-template-columns:1fr}}
.list{background:var(--surface);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.t{display:grid;grid-template-columns:4px minmax(0,1fr) auto;gap:12px;padding:12px 14px 12px 0;border:0;border-bottom:1px solid var(--line);cursor:pointer;width:100%;text-align:left;background:transparent;color:inherit;font:inherit}
.t:last-child{border-bottom:0}
.t:hover,.t[aria-current="true"]{background:var(--sunk)}
.t .bar{border-radius:0 3px 3px 0}
.t .main{min-width:0;display:grid;gap:2px}
.t .line1{display:flex;gap:8px;align-items:baseline;min-width:0}
.t .subj{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.t .meta{font-size:13px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.t .right{display:grid;justify-items:end;gap:4px;font-size:12px;color:var(--muted);padding-left:6px}
.overdue{color:var(--p1);font-weight:600}
.pill{font:600 11px var(--body);letter-spacing:.04em;text-transform:uppercase;padding:2px 8px;border-radius:999px;border:1px solid currentColor;white-space:nowrap}
.s-new{color:var(--brand)} .s-open{color:var(--p3)} .s-wait{color:var(--warn)} .s-res{color:var(--ok)}
.empty{padding:28px;color:var(--muted);text-align:center}
.panel{padding:20px;display:grid;gap:16px}
@media (min-width:921px){.panel{position:sticky;top:calc(env(safe-area-inset-top,0px) + 76px);max-height:calc(100vh - 100px);overflow:auto}}
.head{display:grid;gap:4px}
.kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 16px;margin:0}
.kv div{min-width:0}
.kv dt{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}
.kv dd{margin:0;font-weight:500;overflow-wrap:anywhere}
.ctrls{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
@media (max-width:560px){.ctrls{grid-template-columns:1fr}}
.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--fg);color:var(--bg);padding:10px 16px;border-radius:10px;font-weight:500;z-index:10}
@media (prefers-reduced-motion:no-preference){.t,.btn,.choice .opt,.seg button{transition:background .15s,box-shadow .15s,border-color .15s}}

.badge{font:600 11px var(--body);background:var(--brand);color:var(--brand-ink);border-radius:999px;padding:1px 7px}
.linkbox{display:flex;gap:8px;flex-wrap:wrap}
.linkbox input{flex:1;min-width:0;font-family:var(--mono);font-size:13px}
.loading{color:var(--muted);padding:20px}
.recent{display:grid;gap:6px;margin-top:10px}
.recent a{color:var(--brand)}
.s-unv{color:var(--warn)} .s-rej{color:var(--p4)}
.authcard{display:grid;gap:12px;max-width:440px}
.prov{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;border:1px solid var(--line);background:var(--surface);color:var(--fg);font:600 15px var(--body);padding:12px;border-radius:10px;cursor:pointer}
.prov:hover{background:var(--sunk)}
.prov svg{width:18px;height:18px}
.or{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:13px}
.or::before,.or::after{content:"";flex:1;height:1px;background:var(--line)}
.linkbtn{background:none;border:0;color:var(--brand);font:500 14px var(--body);cursor:pointer;padding:0;justify-self:start}
.notice{border-radius:12px;padding:12px 14px;background:var(--sunk);border:1px solid var(--line);font-size:14px}
.notice.warn{background:var(--note);border-color:var(--note-line)}
.notice.ok{border-left:3px solid var(--ok)}
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,340px),1fr));gap:14px;margin-top:16px}
.ccard{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:16px;display:grid;gap:10px;align-content:start}
.ccard h3{font-size:19px}
.seat{display:flex;align-items:baseline;gap:6px;font-variant-numeric:tabular-nums}
.seat b{font:700 22px var(--display)}
.seat.over b{color:var(--p1)}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.chip{display:inline-flex;align-items:center;gap:6px;background:var(--sunk);border:1px solid var(--line);border-radius:999px;padding:3px 4px 3px 10px;font-size:13px;max-width:100%}
.chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chip button{border:0;background:transparent;color:var(--muted);cursor:pointer;font-size:14px;line-height:1;padding:2px 6px;border-radius:999px}
.chip button:hover{background:var(--line);color:var(--fg)}
.inline{display:flex;gap:8px;flex-wrap:wrap}
.inline input{flex:1;min-width:0}
.approve{border:1px dashed var(--note-line);background:var(--note);border-radius:12px;padding:12px;display:grid;gap:10px}
.cover{font-size:13px;display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.cover.ok{color:var(--ok)} .cover.no{color:var(--warn)}
.navtabs{margin-left:auto}

dialog#confirm{border:1px solid var(--line);border-radius:14px;background:var(--surface);color:var(--fg);padding:0;max-width:min(440px,calc(100vw - 32px));width:100%}
dialog#confirm::backdrop{background:rgba(16,18,24,.55)}
.cf{padding:22px;display:grid;gap:12px}
.cf h2{font-size:21px}
.cf p{margin:0;color:var(--muted)}
.cf-actions{display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap}
.btn.danger{background:var(--p1);color:#fff}
.ccard .del{color:var(--p1);justify-self:start}

/* team */
.trow{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:12px 16px;align-items:center;padding:14px 16px;border-bottom:1px solid var(--line)}
.trow:last-child{border-bottom:0}
.tname{display:grid;gap:2px;min-width:0}
.tname .mono{font-size:13px;color:var(--muted);overflow-wrap:anywhere}
.tname .hint{font-size:12px}
.tctl{font-size:12px;color:var(--muted);gap:3px}
.tctl select{width:auto;padding:6px 10px}
@media (max-width:600px){.trow{grid-template-columns:1fr 1fr}.tname{grid-column:1/-1}}

/* conversation bubbles: client = navy-blue tint, technician = brand purple */
:root{--bub-c:#e7eefc;--bub-c-line:#8fa9de;--bub-t:#fdece6;--bub-t-line:#e2603f}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){--bub-c:#22252e;--bub-c-line:#7d7670;--bub-t:#40261b;--bub-t-line:#f58a5e}}
:root[data-theme="dark"]{--bub-c:#22252e;--bub-c-line:#7d7670;--bub-t:#40261b;--bub-t-line:#f58a5e}
.msg{background:var(--bub-c);border:1px solid var(--bub-c-line);border-left:4px solid var(--bub-c-line)}
.msg.tech{background:var(--bub-t);border:1px solid var(--bub-t-line);border-right:4px solid var(--bub-t-line)}
.msg.internal{background:var(--note);border:1px dashed var(--note-line)}
.msg .who b{color:var(--fg)}

/* attachments */
.picker{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.filebtn{display:inline-flex;align-items:center;gap:6px;border:1px dashed var(--line);border-radius:10px;padding:8px 12px;font-size:14px;font-weight:500;cursor:pointer;color:var(--brand);background:var(--surface)}
.filebtn:hover{background:var(--sunk)}
.filebtn:focus-within{outline:2px solid var(--brand);outline-offset:2px}
.thumbs{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.thumb{position:relative;width:64px;height:64px;border-radius:8px;overflow:hidden;border:1px solid var(--line)}
.thumb img{width:100%;height:100%;object-fit:cover;display:block}
.thumb button{position:absolute;top:2px;right:2px;border:0;border-radius:999px;width:22px;height:22px;line-height:1;background:rgba(16,18,24,.75);color:#fff;cursor:pointer}
.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:6px}
.att{border:1px solid var(--line);border-radius:8px;padding:0;overflow:hidden;cursor:zoom-in;background:var(--surface);width:120px;height:90px}
.att img{width:100%;height:100%;object-fit:cover;display:block}
dialog#lightbox{border:0;padding:12px;background:var(--surface);border-radius:12px;max-width:min(96vw,1400px);max-height:94vh}
dialog#lightbox::backdrop{background:rgba(16,18,24,.75)}
dialog#lightbox form{display:flex;justify-content:flex-end;margin-bottom:8px}
dialog#lightbox img{display:block;max-width:100%;max-height:80vh;margin:auto;cursor:zoom-out}

/* technician layout: full width, filter tiles are the tabs */
.techpage .wrap{max-width:1680px}
.techpage .split{grid-template-columns:minmax(320px,420px) minmax(0,1fr)}
@media (max-width:920px){.techpage .split{grid-template-columns:1fr}}
button.stat{font:inherit;color:inherit;text-align:left;cursor:pointer;display:grid;gap:2px}
button.stat:hover{background:var(--sunk)}
button.stat[aria-selected="true"]{border-color:var(--brand);box-shadow:0 0 0 1px var(--brand);background:var(--brand-soft)}
button.stat:focus-visible{outline:2px solid var(--brand);outline-offset:2px}

/* technician: new ticket for a client */
dialog#newticket{border:1px solid var(--line);border-radius:14px;background:var(--surface);color:var(--fg);padding:0;width:min(760px,calc(100vw - 32px));max-height:calc(100vh - 32px)}
dialog#newticket::backdrop{background:rgba(16,18,24,.55)}
.nt{padding:22px;display:grid;gap:18px}
.nt-head{display:flex;justify-content:space-between;align-items:center;gap:12px}
.nt-head h2{font-size:21px}

/* device info pulled from the inventory site */
.devsec{display:grid;gap:10px}
.devtag{display:flex;gap:8px;align-items:end;flex-wrap:wrap}
.devtag label{display:grid;gap:4px;font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}
.devtag input{width:140px;text-transform:uppercase}
.devcard{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--surface)}
.devbar{display:flex;flex-wrap:wrap;gap:6px 12px;align-items:center;padding:10px 14px;background:var(--brand-soft)}
.devbar b{color:var(--brand);font-size:15px}
.devpill{font-size:12px;font-weight:600;padding:2px 9px;border-radius:999px;background:var(--surface);color:var(--fg);border:1px solid var(--line)}
.devwarn{padding:8px 14px;font-size:13px;background:var(--note);border-bottom:1px solid var(--note-line)}
.devkv{padding:12px 14px}
#nt-device:empty{display:none}